All orders are processed within 7 to 10 business days (excluding weekends and holidays). After receiving your order confirmation email, you will receive another notification when your order has been shipped.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed on the checkout.

Refunds, returns, and exchanges

We accept returns up to 10 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

If your order arrives damaged in any way, please email us as soon as possible at care@krystalshop.in or call us on +91)9687243957 with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, contact us at  care@krystalshop.in or call us on +91)9687243957.