F.A.Q

You can review the status of your orders by visiting the “Order History” tab in your “My Account” page and you can instantly see the status of a specific order and all your past orders.

Once the order is shipped, the order will have a ‘shipped’ status. You can track in detail through the tracking details shared on your registered phone number.

You can check the range of products in our product section.

Yes, you need to create an account to place the order.

Cancellation before Shipment: To cancel an order before it is shipped, write to us on krystalcosmeticsofficial@gmail.com

The refund of the returned item will be initiated after we receive the product(s) back and go through a quality check process for its packaging/condition. You will be notified through email regarding the same.

There are no separate cancellation charges

The status of the refund will be shared through an email to you by our team.
In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our end.

Please refer to our Privacy policies for the way we deal with and handle your personal information.

Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock.